FAQs

Customer support

1 FAQ

1.1 I don't see the item I was looking for online. Do you carry more items in your store?

Yes, we have hundreds of unique items available in the Sea Turtle, Inc. gift store. We are continuously rotating new merchandise on our website, but if you do not see what you are looking for, email us to info@seaturtleinc.org.

1.2 I saw an item online a few days ago and now it is gone. What happened?

Our website only shows items that we have in stock ready for shipment. When an item is temporarily out of stock, it is automatically removed from our website. As soon as it is back in stock it will show up again, so check back often!

1.3 What is your return policy?

If you need to return an item purchased online please email info@seaturtleinc.org or call 956-761-4511 option 7. We will gladly exchange your item or offer a refund if needed. Refunds will be credited via Shopify if an item is returned in perfect/unused/unworn condition up to 30 days after the purchase date. No refunds, exchanges or credits will be allowed after 30 days from purchase date. No refunds, exchanges or credits will be allowed on discounted items.

1.4 I ordered an adoption and merchandise from the gift shop. Why did I received one item but not the other?

Our adoptions and memberships are sent separately from our gift shop merchandise. If you do not end up receiving all of the items you purchased within 3-5 business days from each other please feel free to give us a call at 956-761-4511 to check the status of your order.

1.5 I have a question or comment about my order. How can I contact you?

Please give us a call at 956-761-4511 option 7 or email us at info@seaturtleinc.org